inglese

BUSINESS

Asking for Information or Details.

Verbs .

inform (informare)

let us know (facci sapere)

send

supply (fornire)

Phrases .

Please

Can/could you

We would pleased/glad (lieti)/ grateful if you could inform us about

We would welcome (accogliere)

We would like to .

. would be welcome

Informale:

Would it be possible to receive . ?

à To want/would/like/prefer s.b. to do s.t.

Examples:

Per lettera:

INFORMALE

FORMALE

Please let us know if you manufacture the following items.

How long will you take to send the remplacements?

What materials do you use?

Do you manufacture (producete) the following items (articoli)?

We would like to know how long you will take to send the replacements (pezzi di ricambio).

We would welcome (lieti di ricevere) information about the materials you use.

Expressing Regret (rimpianto)/ Apologising

Verbs/ Phrases .

to be sorry for/that/but

to regret (having) to/that (dispiacersi)

unfortunately

unluckily

much to our regret (ci dispiace ma)

to apologise for (chiedere scusa)

Examples:

Per lettera:

INFORMALE

FORMALE

We regret inform you that your remittance (invio) has not arrived yet.

Much to our regret we are not in a position to allow (permettere) the discount (sconto) you required.

We apologise for the delay (attesa) in the delivery (consegna) of the goods.

We are very sorry, but we cannot supply the items you enquired (domandare) about.

Unfortunately we cannot deliver (consegnare) the goods on the fixed date.

Unluckily we will not be able to execute your order.

Giving Informations or Details

Verbs .

inform

let us know

say

Phrases .

We are pleased/ glad to .

We have pleasure in . + ing form

We are sorry to

We regret to/ having to .

FORMALE

INFORMALE

We are sorry to inform you that we cannot supply these items from stock.

We are pleased to let you know that a discount of 5% is granted on the following articles

We have pleasure in confirming the shipment date of 5^th August.

We cannot supply these items from stock (magazzino).

A discount (sconto) of 5% is granted (accordato) on the following articles.

The shipment date will be 5^th August.

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